Keep a specific Insighto contact profile close to public issue triage
When a customer-facing issue changes, retrieve the relevant contact profile if the issue context includes a valid Insighto contact ID.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Get Contact By ID
Tool to retrieve details of a specific contact by contact id. use when you have a valid contact id and need the full contact profile.
Why this helps
Customer follow-up can stall when profile details live in another tool and the team has to search for them.
- Retrieve a specific contact profile when a valid contact ID is available.
- Help the team review contact details while triaging an updated issue.
- Reduce repeated navigation to Insighto for profile context.
Setup
Build it in a few focused steps.
- 1Connect Linear and Insighto ai to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Write one plain-language instruction asking Notis to retrieve the Insighto profile for a valid contact ID mentioned in a relevant issue update.
- 4Choose the Public Team Issue Properties Updated trigger and select a channel for run reports.
- 5Test with one real public-team issue that includes a valid Insighto contact ID.
Questions about this workflow
Does this work without a contact ID?
The action requires a valid contact ID. Include a reliable way to identify that ID in the issue context before relying on the lookup.
Does this update the contact profile?
No. It retrieves the details of a specific Insighto contact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Insighto ai. A trigger fires from one place; an action lands in another.
Linear triggers
Insighto ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Provider
Tool to create a new provider. use after obtaining org id to register the provider.
Comment Received Trigger
Triggered when a comment is received.
Create Widget
Tool to create a new widget with specified attributes. use after confirming assistant id and widget type.
Issue Created Trigger
Triggered when a new issue is created.
Get Contact By ID
Tool to retrieve details of a specific contact by contact id. use when you have a valid contact id and need the full contact profile.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get List Of Contacts
Tool to fetch a paginated list of contacts. use after confirming a valid api key to iterate through pages of contacts.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get List Of Datasources
Tool to list all existing data sources. use when you need to fetch the complete set of data sources.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Read Contact Custom Field List
Tool to retrieve a list of custom fields associated with contacts. use when you need to inspect or sync contact metadata definitions.
Connect any two apps with Notis in the middle.
Linear and Insighto ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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