Revisit Insighto customer conversations when Linear priorities change
Keep customer context close when a Linear issue moves up or down the queue.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Why this helps
Priority changes can leave customer impact assumptions stale, especially when attention is divided across many issues.
- Prompt a conversation review when an issue is updated.
- Help the team revisit customer impact while deciding what needs attention next.
- Keep investigation context connected to the issue that prompted the review.
Setup
Build it in a few focused steps.
- 1Connect Linear and Insighto ai to Notis once through the portal.
- 2Create a new automation in the portal or tell Notis what you want conversationally.
- 3Write one plain-language instruction asking Notis to retrieve relevant Insighto conversation metadata when a Linear issue is updated.
- 4Choose the Linear Issue Updated trigger and select a channel for run reports.
- 5Test by updating one real issue and reviewing the returned conversation metadata.
Questions about this workflow
Will every issue update retrieve conversations?
The selected trigger fires on issue updates. Your prompt can describe the updates that matter, and you should test how Notis handles your intended cases.
Can the action change the issue priority?
No. This workflow retrieves Insighto conversation metadata. The listed Insighto actions do not update Linear issues.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Insighto ai. A trigger fires from one place; an action lands in another.
Linear triggers
Insighto ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Provider
Tool to create a new provider. use after obtaining org id to register the provider.
Comment Received Trigger
Triggered when a comment is received.
Create Widget
Tool to create a new widget with specified attributes. use after confirming assistant id and widget type.
Issue Created Trigger
Triggered when a new issue is created.
Get Contact By ID
Tool to retrieve details of a specific contact by contact id. use when you have a valid contact id and need the full contact profile.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get List Of Contacts
Tool to fetch a paginated list of contacts. use after confirming a valid api key to iterate through pages of contacts.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get List Of Datasources
Tool to list all existing data sources. use when you need to fetch the complete set of data sources.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Read Contact Custom Field List
Tool to retrieve a list of custom fields associated with contacts. use when you need to inspect or sync contact metadata definitions.
Connect any two apps with Notis in the middle.
Linear and Insighto ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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