Create incidents from private Linear production reports
Start coordinated response from a production issue in a restricted Linear team, with less copying and tool switching.
Trigger
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Action
Create Incident V2
Tool to create a new incident in incident.io using the V2 API. Use when you need to report and track an operational issue or outage. Requires at minimum an idempotency_key and visibility setting. Optionally specify severity, incident type, custom fields, role assignments, and other attributes.
Why this helps
A production problem is recorded in a private Linear team, but the incident process depends on someone manually reporting it elsewhere.
- Starts response tracking from the issue that raised the problem.
- Carries useful operational context to incident.io.
- Reduces missed handoffs from private-team work.
Setup
Build it in a few focused steps.
- 1Connect Linear and incident.io to Notis once, ensuring the Linear account can access the private team.
- 2Create an automation or ask Notis to create an incident for new private-team issues reporting production impact.
- 3Select the Private Team Issue Created trigger and choose a channel for run reports.
- 4Test with one authorized real issue that meets the production-impact rule.
Questions about this workflow
Can the workflow see issues in a private team?
It can when the connected Linear user's token has access to that team.
Can it ignore ordinary engineering work?
Yes. State in the prompt that only issues describing production or customer impact should create incidents.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to incident.io. A trigger fires from one place; an action lands in another.
Linear triggers
incident.io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Alert Attribute V2
Tool to create an alert attribute in incident.io. Use when you need to define structured data fields that can be parsed from alerts coming in via alert sources. Alert attributes allow you to extract and organize information from incoming alerts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Alert Route V2
Tool to create an alert route in incident.io. Use when you need to configure how alerts should be processed, routed, and potentially converted into incidents based on conditions, grouping rules, and templates.
Comment Received Trigger
Triggered when a comment is received.
Create Alert Source V2
Tool to create a new alert source in incident.io. Use when you need to set up a new integration for receiving alerts from external systems via HTTP webhooks or manual entry.
Issue Created Trigger
Triggered when a new issue is created.
Create Catalog Entry V2
Tool to create a catalog entry in incident.io. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Catalog Entry V3
Tool to create a catalog entry in incident.io using the V3 API. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Catalog Type V3
Tool to create a new catalog type in incident.io V3 API. Use when you need to define custom resource types for your organization's catalog, such as teams, services, or infrastructure components.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Custom Field Option
Tool to create a new custom field option in incident.io. Use when you need to add a new selectable value to an existing custom field.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Custom Field V2
Tool to create a custom field in incident.io using the V2 API. Use when you need to add a new custom field to track additional information during incidents.
Connect any two apps with Notis in the middle.
Linear and incident.io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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