Represent new response phases in incident.io
Give a recurring response phase a clear status when project updates show the current incident lifecycle labels are not enough.
Trigger
Project Update Posted
Fires when a project status update is posted on the Linear project's Updates tab. Covers projects in both public and private teams — polls with the connected user's token.
Action
Create Incident Status
Tool to create a new incident status in incident.io. Use when you need to add a custom status for categorizing incidents as 'live' (active), 'learning' (post-incident), or 'closed'.
Why this helps
Teams describe a repeated response phase in Linear updates, but incident.io statuses do not represent it clearly.
- Makes a useful new response phase easier to recognize.
- Reduces ambiguity in incident lifecycle updates.
- Keeps status options aligned with real operations.
Setup
Build it in a few focused steps.
- 1Connect Linear and incident.io to Notis once in the portal.
- 2Ask Notis to create an incident status only when a project update reveals a recurring phase not covered by existing statuses.
- 3Select the Project Update Posted trigger and choose a channel for run reports.
- 4Test with one real example and verify the new status is necessary and clearly named.
Questions about this workflow
Does every project update need a new status?
No. Create one only for a recurring phase that existing incident statuses cannot express.
What should I verify after creation?
Check that the status name is clear and belongs in the incident lifecycle your team uses.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to incident.io. A trigger fires from one place; an action lands in another.
Linear triggers
incident.io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Alert Attribute V2
Tool to create an alert attribute in incident.io. Use when you need to define structured data fields that can be parsed from alerts coming in via alert sources. Alert attributes allow you to extract and organize information from incoming alerts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Alert Route V2
Tool to create an alert route in incident.io. Use when you need to configure how alerts should be processed, routed, and potentially converted into incidents based on conditions, grouping rules, and templates.
Comment Received Trigger
Triggered when a comment is received.
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Tool to create a new alert source in incident.io. Use when you need to set up a new integration for receiving alerts from external systems via HTTP webhooks or manual entry.
Issue Created Trigger
Triggered when a new issue is created.
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Tool to create a catalog entry in incident.io. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Catalog Entry V3
Tool to create a catalog entry in incident.io using the V3 API. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Catalog Type V3
Tool to create a new catalog type in incident.io V3 API. Use when you need to define custom resource types for your organization's catalog, such as teams, services, or infrastructure components.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
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Tool to create a new custom field option in incident.io. Use when you need to add a new selectable value to an existing custom field.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Custom Field V2
Tool to create a custom field in incident.io using the V2 API. Use when you need to add a new custom field to track additional information during incidents.
Connect any two apps with Notis in the middle.
Linear and incident.io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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