Capture customer contacts from private comments
Keep a useful contact from disappearing inside an issue discussion.
Trigger
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Action
Create Contact
Tool to create a new contact in Heyy with optional details including first name, last name, email, phone number, labels, and custom attributes. Use when you need to add a new contact to your Heyy account.
Why this helps
A customer contact shared in a comment is easy to lose among ongoing discussion.
- Preserve customer details shared during private issue discussions.
- Create a contact only when the comment states usable details.
- Avoid returning to the thread to copy information later.
Setup
Build it in a few focused steps.
- 1Connect Linear and Heyy to Notis once through the portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3In one plain-language prompt, ask Notis to create a Heyy contact when a private-team comment explicitly contains customer contact details.
- 4Choose Private Team Comment Created and a channel for run reports.
- 5Test with one comment that states a known contact.
Questions about this workflow
Will it create contacts from every comment?
The prompt can limit it to comments with explicit customer contact information.
Does this trigger include private teams?
Yes. It is the private-team comment trigger and uses the connected user's visibility.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Heyy. A trigger fires from one place; an action lands in another.
Linear triggers
Heyy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact Attribute
Tool to create a new custom attribute for contacts in Heyy. Use when you need to add custom fields to track additional information about contacts, such as customer segments, preferences, or custom identifiers.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in Heyy with optional details including first name, last name, email, phone number, labels, and custom attributes. Use when you need to add a new contact to your Heyy account.
Comment Received Trigger
Triggered when a comment is received.
Create Label
Tool to create a new label for categorizing contacts in Heyy. Use when you need to organize contacts into categories or groups.
Issue Created Trigger
Triggered when a new issue is created.
Create Webhook
Tool to create a new webhook for receiving event notifications across multiple channels. Use when you need to set up real-time event notifications for messages.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Attribute
Tool to delete an attribute by its unique identifier. Use when you need to remove an attribute from the system.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Label
Tool to delete a label by its unique identifier. Use when you need to remove a label from the system.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Webhook
Tool to delete a webhook by its unique identifier. Use when you need to remove a webhook from Heyy.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Attributes
Tool to retrieve all attributes available in the Heyy system. Use when you need to get a list of all attributes with their properties and visibility settings.
Connect any two apps with Notis in the middle.
Linear and Heyy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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