Identify the customer behind a new public issue
A public issue may relate to a customer who needs an update. Retrieve the likely Helpwise contact details so you can see who may need follow-up.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Get Helpwise Contact
Tool to retrieve details of a specific contact. Use when you know the contact ID and need full contact information.
Why this helps
When customer identity is unclear, teams can spend time hunting for the right contact before acting.
- Bring likely customer contact details into the issue triage run.
- Reduce manual contact searches.
- Help spot follow-up needs sooner.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpwise to Notis once in the portal.
- 2Create an automation in the portal or by asking Notis in plain language.
- 3Tell Notis to retrieve Helpwise contact details only when a new public issue can be confidently matched to a customer, and report uncertain matches without guessing.
- 4Choose the Public Team Issue Created trigger and a channel for run reports.
- 5Test with a public issue whose customer identity is known.
Questions about this workflow
Will this change the contact?
No. It retrieves contact details for review.
What happens if the customer is ambiguous?
Instruct Notis to flag uncertainty rather than return or act on a guessed match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpwise. A trigger fires from one place; an action lands in another.
Linear triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Comment Received Trigger
Triggered when a comment is received.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Issue Created Trigger
Triggered when a new issue is created.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Linear and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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