See the support handoff notes when issue details change
A status or assignment change can reopen a customer follow-up. Retrieve the existing Helpwise notes so you can see what the team already decided.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Get Conversation Notes
Tool to retrieve notes for a conversation. Use when you need to fetch all notes associated with a specific conversation after confirming the conversation ID is correct.
Why this helps
Important handoff details get buried in conversation notes, leading to repeated investigation or missed next steps.
- Bring earlier support decisions into the current review.
- Reduce duplicated work after issue changes.
- Make handoffs easier to pick up.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpwise to Notis once in the portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3Tell Notis to find the related Helpwise conversation and retrieve its notes when a public-team issue changes, then summarize relevant prior decisions in the run report.
- 4Choose the Public Team Issue Properties Updated trigger and a report channel.
- 5Test with an issue that has a known conversation and internal notes.
Questions about this workflow
Does this add or change notes?
No. It retrieves existing notes for review.
Can it summarize every note?
Ask Notis to focus on notes that relate to the changed issue and possible customer follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpwise. A trigger fires from one place; an action lands in another.
Linear triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Comment Received Trigger
Triggered when a comment is received.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Issue Created Trigger
Triggered when a new issue is created.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Linear and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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