Keep support tags current with important project updates
A project update may change which customer conversations deserve attention. Update the relevant existing Helpwise tag according to your team's established convention.
Trigger
Project Update Posted
Fires when a project status update is posted on the Linear project's Updates tab. Covers projects in both public and private teams — polls with the connected user's token.
Action
Update Helpwise Tag
Tool to update an existing tag. Use when you need to modify a tag's name or color after confirming the tag ID.
Why this helps
Important project developments can leave support labels stale, adding friction when deciding what needs attention.
- Keep an existing tag consistent with meaningful project developments.
- Reduce manual triage housekeeping.
- Make relevant support threads easier to prioritize.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpwise to Notis once in the portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3Tell Notis which project update conditions qualify and which existing Helpwise tag to update according to your convention.
- 4Choose the Linear Project Update Posted trigger and a run-report channel.
- 5Test with an update that meets the convention and a known tag.
Questions about this workflow
Does this tag conversations?
No. The listed action updates a tag's properties; it does not apply a tag to conversations.
What if no update qualifies?
Tell Notis to make no change and report that the condition was not met.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpwise. A trigger fires from one place; an action lands in another.
Linear triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Comment Received Trigger
Triggered when a comment is received.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Issue Created Trigger
Triggered when a new issue is created.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
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Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
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Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Linear and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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