Keep customer-facing project updates near support conversations
When a project update contains information customers need, attach the relevant context to the matching support thread for easy follow-up.
Trigger
Project Update Posted
Fires when a project status update is posted on the Linear project's Updates tab. Covers projects in both public and private teams — polls with the connected user's token.
Action
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Why this helps
Project news can stay buried in Linear while support conversations continue without the latest context.
- Make relevant project changes visible in the support thread.
- Reduce manual copy-and-paste between tools.
- Help teammates answer customer questions consistently.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpwise to Notis once in the portal.
- 2Create an automation in the portal or by asking Notis in plain language.
- 3Tell Notis to identify Helpwise conversations related to a posted project update and add an internal note with the update and its source link.
- 4Choose the Linear Project Update Posted trigger and a channel for run reports.
- 5Test with a project update and a known relevant conversation.
Questions about this workflow
Will every project update be added to every conversation?
Specify in the prompt that Notis should add notes only to conversations it can confidently relate to the project.
Can the note be sent to a customer?
No. This action creates an internal conversation note.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpwise. A trigger fires from one place; an action lands in another.
Linear triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Comment Received Trigger
Triggered when a comment is received.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Issue Created Trigger
Triggered when a new issue is created.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Linear and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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