Keep support tagging aligned with customer-critical work
A new project that affects customers may need clearer triage cues. Update an existing Helpwise tag to the support convention your team has already chosen.
Trigger
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
Action
Update Helpwise Tag
Tool to update an existing tag. Use when you need to modify a tag's name or color after confirming the tag ID.
Why this helps
Support labels can drift from current priorities, making it harder to spot customer-impacting work.
- Keep the chosen support tag convention visible.
- Reduce manual label maintenance during project kickoff.
- Make customer-critical conversations easier to recognize.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpwise to Notis once in the portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3Tell Notis which existing Helpwise tag and approved name or color convention to update when a new customer-critical project is created.
- 4Choose the Linear Project Created trigger and a run-report channel.
- 5Test with a project and tag whose intended relationship is clear.
Questions about this workflow
Will this create a new tag?
No. This action updates an existing tag. Use an existing tag ID or a reliable way for Notis to identify it.
Can it change tags for every project?
Limit the prompt to projects that meet your stated customer-critical convention.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpwise. A trigger fires from one place; an action lands in another.
Linear triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Comment Received Trigger
Triggered when a comment is received.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Issue Created Trigger
Triggered when a new issue is created.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Linear and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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