Keep customer-relevant decisions available to support
Some engineering decisions live in private Linear teams. Share only the approved customer-relevant context with the matching Helpwise conversation as an internal note.
Trigger
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Action
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Why this helps
Support teammates may lack the decision context they need when it is held in a private engineering team.
- Make approved customer-relevant decisions easier for support to find.
- Reduce repeated questions to engineering.
- Keep private-team context scoped to a matching support thread.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpwise to Notis once in the portal with visibility to the relevant private team.
- 2Create the automation in the portal or ask Notis in plain language.
- 3Tell Notis to share only customer-relevant information from private-team comments and add it as an internal note to a confidently matched Helpwise conversation.
- 4Choose the Private Team Comment Created trigger and a channel for run reports.
- 5Test with a comment approved for support use and a known matching conversation.
Questions about this workflow
Will the full private comment be copied?
The prompt should limit notes to information approved for customer support and omit internal-only details.
What if there is no match?
Tell Notis to skip the note and report the unmatched case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpwise. A trigger fires from one place; an action lands in another.
Linear triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Comment Received Trigger
Triggered when a comment is received.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Issue Created Trigger
Triggered when a new issue is created.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Linear and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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