Find the support thread that may explain a new issue
A newly created issue may have started as a customer report. Search Helpwise conversations and surface likely context so you can confirm the connection quickly.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Get Conversations
Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.
Why this helps
Finding which customer conversation led to an issue can take several searches and interrupt focused work.
- Surface likely customer context soon after an issue is created.
- Reduce manual inbox searching.
- Help confirm the customer impact before deciding next steps.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpwise to Notis once in the portal.
- 2Create the automation in the portal or ask Notis in plain language.
- 3Tell Notis to retrieve and summarize Helpwise conversations that likely relate to each new issue, marking uncertain matches clearly in the run report.
- 4Choose the Linear Issue Created trigger and a channel for run reports.
- 5Test with an issue whose customer conversation is known.
Questions about this workflow
Will this modify conversations?
No. It retrieves conversations and reports likely context.
Are matches guaranteed?
No. Ask Notis to show why a conversation appears relevant and flag uncertain matches for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpwise. A trigger fires from one place; an action lands in another.
Linear triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Comment Received Trigger
Triggered when a comment is received.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Issue Created Trigger
Triggered when a new issue is created.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Linear and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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