Capture support insights for more personal follow-up
Let useful support language improve the next handwritten customer note instead of disappearing in an issue thread.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Update Template
Tool to update an existing user template in Handwrytten. Use when you need to modify a template's name or message content.
Why this helps
Support insights are scattered across comments, so customer follow-up can feel generic or require searching and rewriting.
- Carry relevant support insights into reusable wording
- Reduce repeated searching through issue discussions
- Help future follow-ups sound informed and personal
Setup
Build it in a few focused steps.
- 1Connect Linear and Handwrytten to Notis once in the portal.
- 2Create an automation or ask Notis to update a named customer follow-up template when a public-team comment contains a relevant support insight.
- 3Select the public-team comment created trigger and choose where run reports appear.
- 4Test with one useful comment and check that the template stays accurate and appropriate.
Questions about this workflow
Can this work with private-team comments?
Yes. Use the private-team comment created trigger if the comments are in a private team.
What if the comment is not appropriate for a customer?
Instruct Notis to use only customer-safe insights and to preserve a professional, personal tone.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Handwrytten. A trigger fires from one place; an action lands in another.
Linear triggers
Handwrytten actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Recipient
Tool to add a recipient address to the user's addressbook in Handwrytten. Use when you need to store a new recipient for sending handwritten cards.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Calculate Order Taxes
Tool to calculate taxes for Handwrytten basket orders. Use without any parameters for basket orders, or optionally provide order details to calculate taxes for a specific order (experimental).
Comment Received Trigger
Triggered when a comment is received.
Check Authentication
Tool to verify API key authentication validity for Handwrytten. Use when you need to test if the API credentials are valid and properly configured.
Issue Created Trigger
Triggered when a new issue is created.
Clear Basket
Tool to clear all items from the shopping basket. Use when you need to empty the basket and remove all pending items before starting a new order or canceling the current selection.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Template
Tool to create a new template for the current user. Use when you need to save a new message template for sending handwritten cards.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create User Address
Tool to create a new user address in Handwrytten. Use when adding a new return address to a user's profile for sending handwritten cards.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Custom Image
Tool to delete a custom image/logo from Handwrytten. Use when you need to remove a previously uploaded custom image or logo from your account.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Recipient Address
Tool to delete one or more recipient addresses from user's profile. Use when you need to remove saved recipient addresses. Provide either address_id for single deletion or address_ids for bulk deletion.
Connect any two apps with Notis in the middle.
Linear and Handwrytten, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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