Close customer escalations with a personal note
Let Notis turn a resolved escalation into a handwritten thank-you, so customer care does not disappear when the issue is closed.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Place Order in Basket
Tool to add an order to the basket in Handwrytten. Use when you need to create a new handwritten card order with specified recipients, card design, message, and delivery details. The order can be placed immediately or scheduled for future delivery.
Why this helps
After a difficult customer issue is resolved, remembering to follow up warmly can get lost in the next urgent task.
- Create a dependable personal follow-up after resolution
- Reduce the mental load of remembering customer gestures
- Keep customer care connected to the work tracked in Linear
Setup
Build it in a few focused steps.
- 1Connect Linear and Handwrytten to Notis once in the portal.
- 2Create an automation in the portal or ask Notis in plain language to send a customer thank-you card when an escalation is resolved in Linear.
- 3Select the Linear issue updated trigger and choose the channel for run reports.
- 4Test with one resolved escalation and confirm the intended recipient and message before relying on it.
Questions about this workflow
Does this send a card every time any issue changes?
Describe the escalation and resolution conditions clearly in the plain-language instruction so Notis can determine which updates call for a card.
Can I use a saved Handwrytten recipient?
The instruction can ask Notis to use the appropriate recipient from Handwrytten when preparing the card.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Handwrytten. A trigger fires from one place; an action lands in another.
Linear triggers
Handwrytten actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Recipient
Tool to add a recipient address to the user's addressbook in Handwrytten. Use when you need to store a new recipient for sending handwritten cards.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Calculate Order Taxes
Tool to calculate taxes for Handwrytten basket orders. Use without any parameters for basket orders, or optionally provide order details to calculate taxes for a specific order (experimental).
Comment Received Trigger
Triggered when a comment is received.
Check Authentication
Tool to verify API key authentication validity for Handwrytten. Use when you need to test if the API credentials are valid and properly configured.
Issue Created Trigger
Triggered when a new issue is created.
Clear Basket
Tool to clear all items from the shopping basket. Use when you need to empty the basket and remove all pending items before starting a new order or canceling the current selection.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Template
Tool to create a new template for the current user. Use when you need to save a new message template for sending handwritten cards.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create User Address
Tool to create a new user address in Handwrytten. Use when adding a new return address to a user's profile for sending handwritten cards.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Custom Image
Tool to delete a custom image/logo from Handwrytten. Use when you need to remove a previously uploaded custom image or logo from your account.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Recipient Address
Tool to delete one or more recipient addresses from user's profile. Use when you need to remove saved recipient addresses. Provide either address_id for single deletion or address_ids for bulk deletion.
Connect any two apps with Notis in the middle.
Linear and Handwrytten, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Handwrytten.