Bring account details into the support follow-up
Start an account investigation from the issue where the problem was reported. Notis can look up the identified Workspace user and share the run result.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Get Google Workspace User Details
Retrieves detailed information about a google workspace user.
Why this helps
Switching from an account issue to an admin lookup can interrupt triage and make the next follow-up easier to lose.
- Start the lookup from the reported support issue.
- Reduce repeated searches in Google Admin.
- Keep the lookup outcome with your run reports.
Setup
Build it in a few focused steps.
- 1Connect Linear and Google Admin to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to look up Workspace users mentioned in account support issues.
- 3Give Notis one plain-language instruction for identifying the intended user and reporting relevant details.
- 4Select the Linear Issue Created trigger and choose a channel for run reports.
- 5Test with one real support issue and confirm the returned user is the intended account.
Questions about this workflow
Does this change the user's account?
No. This workflow uses the Google Admin action that retrieves user details.
What if the issue is unclear about which account is affected?
Tell Notis in the instruction to report that it cannot identify the user and avoid acting on an ambiguous account.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Google Admin. A trigger fires from one place; an action lands in another.
Linear triggers
Google Admin actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Alias to Google Workspace User
Adds an email alias to a google workspace user.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add User to Google Workspace Group
Adds a user to a google workspace group with the specified role.
Comment Received Trigger
Triggered when a comment is received.
Create Google Workspace Group
Creates a new google workspace group with the specified details.
Issue Created Trigger
Triggered when a new issue is created.
Create Google Workspace User
Creates a new google workspace user with the specified details.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Google Workspace User
Deletes a google workspace user permanently. this action cannot be undone.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Google Workspace Group Details
Retrieves detailed information about a google workspace group.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Google Workspace User Details
Retrieves detailed information about a google workspace user.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Google Workspace Group Members
Lists all members of a google workspace group with optional filtering and pagination.
Connect any two apps with Notis in the middle.
Linear and Google Admin, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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