Keep customer signals visible as public issues change
Make issue handoffs easier with a fresh look at the calls behind the work.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Retrieve filtered call details
Lists detailed call data for calls that took place during a specified date range, have specified call ids or hosted by specified users. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:read:extensive'. moreover, clients requesting media download urls by the contentselector.exposedfields.media field should also have the scope 'api:calls:read:media-url'.
Why this helps
Status and ownership changes can break the thread between a customer request and the person now responsible for it.
- Carry customer context through status or ownership changes.
- Help new issue owners understand the customer story sooner.
- Reduce repeated requests for background from teammates.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gong to Notis once through the portal.
- 2Create an automation with one plain-language instruction to find customer call context for updated public issues.
- 3Pick the Public Team Issue Properties Updated trigger and choose a channel for run reports.
- 4Test with a public issue after changing its assignee or status.
Questions about this workflow
Can the trigger run on an assignee change?
Yes. The public issue properties trigger covers changes such as assignee, priority, status, and labels.
What helps a new owner most?
Ask Notis for a short explanation of the customer need, relevant call date, and any commitment mentioned.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gong. A trigger fires from one place; an action lands in another.
Linear triggers
Gong actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add call media v2 calls id media
Adds a call media, recorded by a telephony system (pbx) or other media recording facility. gong accepts call recordings in various audio and video file formats, including wav, mp3, mp4, mkv and flac. if uploading a dual-channel (stereo) file separated by speaker, make sure to specify which channel correspondsto the company team member (rep) in the parties/mediachannelid parameter of the add new call operation. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:create'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add new call v2 calls
When using this endpoint, either provide a downloadmediaurl or use the returned callid in a follow-up request to /v2/calls/{id}/media to upload the media file. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:create'.
Comment Received Trigger
Triggered when a comment is received.
Aggregate activity by period via api
Lists the aggregated activity of multiple users within the gong system for each time period within the defined date range. this endpoint returns multiple records, one for each user. for each user there are items for every time period in the date range, including statistics about the user's activity. records are returned only for users with activity in the range. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions'.
Issue Created Trigger
Triggered when a new issue is created.
Aggregate user activity statistics
Lists the activity of multiple users within the gong system during a defined period. given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. each record includes statistics about the user's activity. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions'.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Assign prospects to flow
Use this endpoint to assign a number of prospects to a flow. prospects can be contacts or leads in your crm. generate a list of comma separated crm ids of the prospects you want to add to a flow. the flowinstanceowneremail parameter is the email address of the gong user who set up the flow instance and owns the flow to-dos. you can assign up to 200 prospects to a flow in a single request. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:flows:write'.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create activity scorecards report
Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:scorecards'.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create a new gong meeting v2 meetings
When accessed through a bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create permission profile v2 permission profile
Create a permission profile in a given workspace.
Connect any two apps with Notis in the middle.
Linear and Gong, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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