Use public issue comments to find customer call context
Keep a useful conversation summary close when an issue thread asks for it.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Retrieve transcripts of calls v2 calls transcript
Returns transcripts for calls that took place during the specified date period. if call ids are specified, only transcripts for calls with those ids that took place during the time period are returned. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:read:transcript'.
Why this helps
Public issue discussions can grow quickly while important customer details remain buried in call transcripts.
- Retrieve relevant customer language during active issue discussions.
- Help teammates align on what a customer actually said.
- Spend less time searching call recordings between comments.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gong to Notis once through the portal.
- 2Create an automation with a plain-language instruction for summarizing calls related to new public team comments.
- 3Pick the Public Team Comment Created trigger and choose a channel for run reports.
- 4Test with a public issue comment that mentions a customer or call topic.
Questions about this workflow
Does this include private team comments?
No. This trigger is for public team issues; use the private team comment trigger for private teams.
Can the summary be brief?
Yes. Ask Notis for a short recap focused on the question raised in the comment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gong. A trigger fires from one place; an action lands in another.
Linear triggers
Gong actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add call media v2 calls id media
Adds a call media, recorded by a telephony system (pbx) or other media recording facility. gong accepts call recordings in various audio and video file formats, including wav, mp3, mp4, mkv and flac. if uploading a dual-channel (stereo) file separated by speaker, make sure to specify which channel correspondsto the company team member (rep) in the parties/mediachannelid parameter of the add new call operation. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:create'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add new call v2 calls
When using this endpoint, either provide a downloadmediaurl or use the returned callid in a follow-up request to /v2/calls/{id}/media to upload the media file. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:create'.
Comment Received Trigger
Triggered when a comment is received.
Aggregate activity by period via api
Lists the aggregated activity of multiple users within the gong system for each time period within the defined date range. this endpoint returns multiple records, one for each user. for each user there are items for every time period in the date range, including statistics about the user's activity. records are returned only for users with activity in the range. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions'.
Issue Created Trigger
Triggered when a new issue is created.
Aggregate user activity statistics
Lists the activity of multiple users within the gong system during a defined period. given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. each record includes statistics about the user's activity. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions'.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Assign prospects to flow
Use this endpoint to assign a number of prospects to a flow. prospects can be contacts or leads in your crm. generate a list of comma separated crm ids of the prospects you want to add to a flow. the flowinstanceowneremail parameter is the email address of the gong user who set up the flow instance and owns the flow to-dos. you can assign up to 200 prospects to a flow in a single request. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:flows:write'.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create activity scorecards report
Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:scorecards'.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create a new gong meeting v2 meetings
When accessed through a bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create permission profile v2 permission profile
Create a permission profile in a given workspace.
Connect any two apps with Notis in the middle.
Linear and Gong, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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