Make new Linear issues visible in Gleap
When a Linear issue needs support team attention, Notis can open a corresponding Gleap ticket and carry over the useful context.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Why this helps
Important product issues can stay hidden from the people who handle customer conversations, creating extra handoffs and follow-up.
- Bring relevant product issues into the support team's workflow.
- Reduce manual copying between Linear and Gleap.
- Preserve issue context for faster coordination.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gleap to Notis once in the portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe that new Linear issues needing support visibility should create Gleap tickets with relevant issue context.
- 4Choose the Linear issue created trigger and select where run reports should go.
- 5Test the automation with one real issue.
Questions about this workflow
Does every new Linear issue need to become a Gleap ticket?
Describe the conditions in your instruction. Notis can review the issue context and create a ticket when it meets your stated criteria.
Can Notis decide what issue details to include?
Yes. In the instruction, ask Notis to include useful available details such as the issue title, description, and link.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gleap. A trigger fires from one place; an action lands in another.
Linear triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
Comment Received Trigger
Triggered when a comment is received.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
Issue Created Trigger
Triggered when a new issue is created.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete a User from a Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Linear and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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