Route public Linear requests into Freshservice
When a public-team issue is really a service request, give it a ticket and a clear next stop.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Why this helps
Requests can arrive in a project tracker even when the service desk is where they need follow-up.
- Give operational requests a service desk record.
- Reduce handoffs that depend on manual copying.
- Keep requests accessible in the system used for support work.
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshservice to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Write one instruction that describes which new public-team issues should become tickets.
- 4Select the Linear Public Team Issue Created trigger and a report channel.
- 5Test with one real public-team request and confirm the Freshservice ticket.
Questions about this workflow
Does this include private-team issues?
No. This trigger is for public teams. Private-team issues use the corresponding private-team issue-created trigger.
Can I avoid turning every issue into a ticket?
Yes. Explain in the prompt what makes an issue an operational service request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshservice. A trigger fires from one place; an action lands in another.
Linear triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Issue Created Trigger
Triggered when a new issue is created.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Linear and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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