Find catalog options when a Linear request becomes clearer
When an issue update adds useful detail, check the catalog then, while the new context is already in view.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
List Service Catalog Items
Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
Why this helps
A request can become clearer over time, but the effort of searching for the right service path often gets deferred.
- Check catalog choices when updated details arrive.
- Avoid a separate search later in the day.
- Bring a possible next step back to the request context.
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshservice to Notis once through the portal.
- 2Create an automation in the portal or ask Notis from a connected channel.
- 3In one instruction, ask Notis to list relevant catalog items when an issue update clarifies a service need.
- 4Choose the Linear Issue Updated trigger and a run-report channel.
- 5Test with an updated issue and inspect the catalog results.
Questions about this workflow
Will this submit the request?
No. It retrieves catalog items so the suitable option can be reviewed.
How should I describe relevance?
Tell Notis what service need to look for in the issue context, then confirm its results with a real example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshservice. A trigger fires from one place; an action lands in another.
Linear triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Issue Created Trigger
Triggered when a new issue is created.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Linear and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Freshservice.