Start Freshservice onboarding for new Linear projects
Put repeatable project setup through the service catalog, so onboarding details are not held in a founder's working memory.
Trigger
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
Action
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Why this helps
Recurring setup work is easy to forget when each new project begins in a different context.
- Make repeatable onboarding easier to start.
- Use the catalog process for operational setup.
- Reduce reliance on remembering every project prerequisite.
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshservice to Notis once through the portal.
- 2Check that the relevant onboarding catalog item exists in Freshservice.
- 3Create an automation in the portal or tell Notis in plain language to start that request for qualifying new projects.
- 4Select the Linear Project Created trigger and choose a reporting channel.
- 5Test with a real project and check the resulting service request.
Questions about this workflow
Can this work for projects visible to my account?
Yes. The project-created trigger covers public and private projects visible to the connected user's Linear account.
What does the service request need?
Freshservice needs an available catalog item. Tell Notis what onboarding outcome you want in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshservice. A trigger fires from one place; an action lands in another.
Linear triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Issue Created Trigger
Triggered when a new issue is created.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Linear and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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