Follow project date changes through Freshservice
A moved date can affect onboarding, access, or equipment timing. Start the relevant service request when an operational adjustment is needed.
Trigger
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Action
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Why this helps
Rescheduling can leave service requests based on the old plan unless someone remembers to revisit them.
- Prompt review of service needs after a schedule change.
- Give revised operational work a clear catalog path.
- Reduce forgotten follow-up caused by shifting dates.
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshservice to Notis once through the portal.
- 2Confirm the relevant adjustment catalog item is available in Freshservice.
- 3Create an automation in the portal or ask Notis to start a service request when a project date change calls for one.
- 4Choose the Linear Project Properties Updated trigger and a run-report channel.
- 5Test a representative date change and review the service request.
Questions about this workflow
Can the workflow focus on target-date changes?
Describe that condition in the plain-language instruction and verify it with a real test.
Does this make sense for every date shift?
Use the prompt to request catalog service only when the changed timing requires an operational adjustment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshservice. A trigger fires from one place; an action lands in another.
Linear triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
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Private Team Issue Created
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Connect any two apps with Notis in the middle.
Linear and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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