Capture customer requests from Linear comments in Fireberry
A useful customer request can appear in an issue comment and disappear in the scroll. Ask Notis to capture selected comments in a Fireberry record.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Create a new Fireberry record
Tool to create a new record in a specified fireberry table. use when you have the table name and record data ready for insertion.
Why this helps
Important customer context in issue discussions is easy to miss when it never reaches the CRM.
- Keep selected requests visible in Fireberry.
- Reduce retyping of customer context from Linear comments.
- Describe which comments matter in a single instruction.
Setup
Build it in a few focused steps.
- 1Connect Linear and Fireberry once in Notis.
- 2Create an automation in Automations and describe the Fireberry record to create from a qualifying comment.
- 3Tell Notis how to identify relevant comments and what information to include, using fields available in your Fireberry table.
- 4Pick the Linear Comment Received trigger and choose where run reports go.
- 5Test with one real comment and review the created Fireberry record.
Questions about this workflow
Can I limit this to comments that contain a customer request?
Describe the kind of comment to capture in the automation prompt. The trigger fires when a comment is received, and the prompt tells Notis what outcome to produce.
Which Fireberry table should it use?
Specify a table that exists in your Fireberry setup and describe the record details to create.
Will it capture old comments too?
The selected trigger fires when a comment is received. Test with a new real comment to verify the behavior for your automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Fireberry. A trigger fires from one place; an action lands in another.
Linear triggers
Fireberry actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a new Fireberry record
Tool to create a new record in a specified fireberry table. use when you have the table name and record data ready for insertion.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Picklist Values
Tool to retrieve all possible picklist (dropdown) values for a specific field. use when you need to load all available options for a picklist field in a record type.
Comment Received Trigger
Triggered when a comment is received.
Fireberry: Query Records
Tool to query records with filtering, sorting, and pagination. use when you need to retrieve specific fireberry records by module.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Fireberry, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Fireberry.