Make escalated support easier to pick up
When an escalation is opened, Notis can retrieve details for the referenced Facebook message so the next person has a clearer starting point.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Get Message Details
Retrieves details of a specific message sent or received by the page.
Why this helps
Escalations are harder to handle when the original message details are missing from the handoff.
- Gets key message details alongside escalation work.
- Reduces back-and-forth to locate the original interaction.
- Supports a more focused handoff.
Setup
Build it in a few focused steps.
- 1Connect Linear and Facebook to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis to retrieve the Facebook message details referenced by a new escalation issue.
- 3Select the Linear issue created trigger and choose where Notis should report runs.
- 4Test with one real escalation issue and check that the correct message is returned.
Questions about this workflow
Does it mark the message as seen or reply?
No. It only retrieves message details.
What should the escalation issue include?
Include enough context in the issue for Notis to identify the relevant Facebook message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Facebook. A trigger fires from one place; an action lands in another.
Linear triggers
Facebook actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Photos to Album
Adds photos to an existing facebook album. note: currently adds one photo at a time. for true batch upload, use facebook's batch api endpoint directly.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Reaction
Adds a specific reaction (like, love, wow, etc.) to a facebook post or comment.
Comment Received Trigger
Triggered when a comment is received.
Assign Page Task
Assigns tasks/roles to a user for a specific facebook page.
Issue Created Trigger
Triggered when a new issue is created.
Create Comment
Creates a comment on a facebook post or replies to an existing comment.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Photo Album
Creates a new photo album on a facebook page.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Photo Post
Creates a photo post on a facebook page.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Post
Creates a new post on a facebook page.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Video Post
Creates a video post on a facebook page.
Connect any two apps with Notis in the middle.
Linear and Facebook, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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