Give support follow-up the conversation context it needs
A new support issue can prompt Notis to retrieve messages from the relevant Facebook conversation, so the history is easier to review alongside the task.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Get Conversation Messages
Retrieves messages from a specific conversation.
Why this helps
Support work loses momentum when someone has to leave the issue, find a conversation, and reconstruct its history.
- Retrieves conversation history in response to new support work.
- Reduces repeated context gathering.
- Helps make the handoff into follow-up more complete.
Setup
Build it in a few focused steps.
- 1Connect Linear and Facebook to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis to retrieve messages from the Facebook conversation related to a new support issue.
- 3Select the Linear issue created trigger and choose where Notis should report runs.
- 4Test with one real support issue and verify the conversation context is correct.
Questions about this workflow
Will this send a message to the customer?
No. It retrieves messages from the conversation and does not send a reply.
How can the issue point to the right conversation?
Describe the conversation identifier or reference available in the issue context in your prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Facebook. A trigger fires from one place; an action lands in another.
Linear triggers
Facebook actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Photos to Album
Adds photos to an existing facebook album. note: currently adds one photo at a time. for true batch upload, use facebook's batch api endpoint directly.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Reaction
Adds a specific reaction (like, love, wow, etc.) to a facebook post or comment.
Comment Received Trigger
Triggered when a comment is received.
Assign Page Task
Assigns tasks/roles to a user for a specific facebook page.
Issue Created Trigger
Triggered when a new issue is created.
Create Comment
Creates a comment on a facebook post or replies to an existing comment.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Photo Album
Creates a new photo album on a facebook page.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Photo Post
Creates a photo post on a facebook page.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Post
Creates a new post on a facebook page.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Video Post
Creates a video post on a facebook page.
Connect any two apps with Notis in the middle.
Linear and Facebook, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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