Keep customer impact visible when issue details change
An owner, priority, or status change can shift a customer commitment. See what changed alongside the current CRM session profile.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Get App User
Tool to retrieve current user data including token, acl, and preferences. use after successful authentication to fetch session-specific profile.
Why this helps
Changed issue details create extra checking work and make it easy to miss a customer-facing consequence.
- Summarizes relevant public issue property changes.
- Includes authenticated EspoCRM user context.
- Turns the update into a manageable review prompt.
Setup
Build it in a few focused steps.
- 1Connect Linear and EspoCRM once through the portal.
- 2Create the automation in the portal or tell Notis the outcome conversationally.
- 3Ask Notis to summarize changed issue properties, retrieve the EspoCRM user profile, and suggest a human check for customer impact.
- 4Select the Public Team Issue Properties Updated trigger and choose a run-report channel.
- 5Test with one real issue update that changes a meaningful property.
Questions about this workflow
Will this update the CRM opportunity?
No. Its EspoCRM action retrieves the current app user profile.
Can it call out a changed owner or priority?
Yes. The plain-language prompt can ask Notis to emphasize the relevant changes in its report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Espocrm. A trigger fires from one place; an action lands in another.
Linear triggers
Espocrm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get App User
Tool to retrieve current user data including token, acl, and preferences. use after successful authentication to fetch session-specific profile.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Metadata
Tool to retrieve metadata information from espocrm. use when you need to discover system configuration, user details, acl, and translations right after authentication.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Espocrm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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