Make public issue customer handoffs easier to scan
A public-team issue can start work that matters to a customer. Keep its stated relevance and CRM configuration context in a quick review note.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Get Metadata
Tool to retrieve metadata information from espocrm. use when you need to discover system configuration, user details, acl, and translations right after authentication.
Why this helps
Customer-facing tasks can look like ordinary engineering work until someone connects them to the reason they matter.
- Highlights explicit customer relevance in new issues.
- Adds CRM metadata for orientation.
- Makes uncertainty visible instead of guessing a record match.
Setup
Build it in a few focused steps.
- 1Connect Linear and EspoCRM once through the Notis portal.
- 2Create an automation in the portal or ask Notis for it in plain language.
- 3Ask Notis to summarize each public-team issue, retrieve EspoCRM metadata, and call out whether customer relevance is explicit or uncertain.
- 4Select the Public Team Issue Created trigger and a reporting channel.
- 5Test with one real public issue tied to customer work.
Questions about this workflow
Does this search EspoCRM for an account?
No. The available action retrieves metadata only.
What if an issue has no customer context?
The prompt can ask Notis to say that no customer connection is stated.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Espocrm. A trigger fires from one place; an action lands in another.
Linear triggers
Espocrm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get App User
Tool to retrieve current user data including token, acl, and preferences. use after successful authentication to fetch session-specific profile.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Metadata
Tool to retrieve metadata information from espocrm. use when you need to discover system configuration, user details, acl, and translations right after authentication.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Espocrm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Espocrm.