Catch customer follow-up in public issue comments
A comment can surface a blocker or commitment after the issue is created. Keep its meaning and CRM context together for one quick review.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Get Metadata
Tool to retrieve metadata information from espocrm. use when you need to discover system configuration, user details, acl, and translations right after authentication.
Why this helps
The details that change a customer's next step often arrive in comments, where they are easy to overlook.
- Summarizes new comment intent in context.
- Adds EspoCRM metadata for orientation.
- Makes the next human check explicit.
Setup
Build it in a few focused steps.
- 1Connect Linear and EspoCRM once through the Notis portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3In one prompt, ask Notis to summarize public-team comments, retrieve EspoCRM metadata, and identify explicit follow-up versus uncertain interpretation.
- 4Select the Public Team Comment Created trigger and choose where run reports go.
- 5Test with one real comment containing a customer-related detail.
Questions about this workflow
Does EspoCRM metadata show a matching contact?
No. This action retrieves system metadata and does not look up contacts.
Can it avoid alerting on routine comments?
Describe in the prompt which comment types should receive a report, while keeping the setup to a plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Espocrm. A trigger fires from one place; an action lands in another.
Linear triggers
Espocrm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get App User
Tool to retrieve current user data including token, acl, and preferences. use after successful authentication to fetch session-specific profile.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Metadata
Tool to retrieve metadata information from espocrm. use when you need to discover system configuration, user details, acl, and translations right after authentication.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Espocrm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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