Make customer follow-up comments easier to act on
Comments often carry the one detail that changes a customer handoff. Keep that note next to the CRM session user context for a quick review.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Get App User
Tool to retrieve current user data including token, acl, and preferences. use after successful authentication to fetch session-specific profile.
Why this helps
Important requests buried in issue comments can be missed when attention moves between tools.
- Brings comment intent into a compact review note.
- Shows the authenticated EspoCRM profile for handoff orientation.
- Helps the founder identify a next step without implying CRM edits.
Setup
Build it in a few focused steps.
- 1Connect Linear and EspoCRM once in the Notis portal.
- 2Create an automation there or ask Notis conversationally using plain language.
- 3In one prompt, request a summary of each received comment, the EspoCRM app user profile, and a clearly marked human follow-up suggestion.
- 4Choose the Linear Comment Received trigger and the run-report channel.
- 5Test with one real comment that contains a customer-related request.
Questions about this workflow
Will Notis assign the request in EspoCRM?
No. This action retrieves the current EspoCRM user profile; it does not assign or update CRM records.
What happens with comments that are not customer-related?
Ask Notis to say that no CRM follow-up is apparent when the comment does not establish a customer connection.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Espocrm. A trigger fires from one place; an action lands in another.
Linear triggers
Espocrm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get App User
Tool to retrieve current user data including token, acl, and preferences. use after successful authentication to fetch session-specific profile.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Metadata
Tool to retrieve metadata information from espocrm. use when you need to discover system configuration, user details, acl, and translations right after authentication.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Espocrm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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