Turn support issues into ready-to-follow-up Engage profiles
A customer issue can trigger a useful Engage profile, so you can move from problem report to follow-up without re-entering customer details.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Create User
Tool to create a new user (Customer or Account) in Engage. Use when you need to add a user with optional metadata, device tokens, or list subscriptions.
Why this helps
Copying customer details from Linear into Engage adds admin work at exactly the moment a founder needs to focus on resolving a problem.
- Create customer profiles from incoming issue context
- Reduce repeated data entry between product and engagement tools
- Keep customer follow-up connected to the reported problem
Setup
Build it in a few focused steps.
- 1Connect Linear and Engage to Notis once through the portal.
- 2Create a new automation in the portal, or ask Notis to create it conversationally.
- 3Write one instruction asking Notis to create or update an Engage customer profile when a Linear support issue arrives.
- 4Select the Linear Issue Created trigger and choose a channel for run reports.
- 5Test with one real support issue and review the resulting Engage profile.
Questions about this workflow
Does this create a profile for every Linear issue?
The instruction can describe the support issue context to act on. Notis interprets that instruction; there is no separate field-mapping screen.
Do I need to reconnect Linear and Engage for each automation?
No. Connect both integrations to Notis once, then use them in your automations.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Engage. A trigger fires from one place; an action lands in another.
Linear triggers
Engage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Customer to Accounts
Tool to add a customer to one or more account entities. Use when you need to associate a user with accounts and optionally assign roles.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add User to Lists
Tool to add a Customer or Account to one or more Lists in Engage.so. Use when you need to subscribe a user to specific lists for targeted messaging.
Comment Received Trigger
Triggered when a comment is received.
Archive List
Tool to archive a List in Engage. Use when you want to prevent new subscribers from being added to a list. Existing subscribers will not be affected.
Issue Created Trigger
Triggered when a new issue is created.
Archive User
Tool to archive a user in Engage. Use when you need to deactivate a user account while preserving all historical data. The user will stop being active and all engagement and events for the user will be stopped, but all messages, logs, and related data will be preserved.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Convert User Type
Tool to convert a user between Customer and Account entity types. Use when you need to change a customer to an account or vice versa.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create List
Tool to create a new List in Engage for organizing subscribers. Use when you need to set up a new list for managing contacts or subscribers.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create User
Tool to create a new user (Customer or Account) in Engage. Use when you need to add a user with optional metadata, device tokens, or list subscriptions.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Subscriber From List
Tool to remove a subscriber from a List entirely (different from unsubscribing). Use when you need to completely delete a subscriber's association with a specific list.
Connect any two apps with Notis in the middle.
Linear and Engage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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