Turn public-team customer issues into Engage profiles
Capture a customer's first issue in Engage, so the context is ready for follow-up without making you repeat the same setup by hand.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Create User
Tool to create a new user (Customer or Account) in Engage. Use when you need to add a user with optional metadata, device tokens, or list subscriptions.
Why this helps
A new customer issue can start a follow-up chain that stalls when profile creation is left as a separate admin task.
- Create an Engage profile from relevant issue context
- Start a customer follow-up trail sooner
- Remove repetitive profile setup from the issue workflow
Setup
Build it in a few focused steps.
- 1Connect Linear and Engage to Notis once through the portal.
- 2Create an automation in the portal or tell Notis what you want conversationally.
- 3Write one instruction asking Notis to create an Engage user for a customer identified by a new public-team issue.
- 4Select the Linear Public Team Issue Created trigger and choose a run-report channel.
- 5Test with one real public-team issue and check the new Engage user.
Questions about this workflow
Does the trigger cover private teams too?
This trigger is for public teams. Use the private-team issue trigger for private Linear teams.
What if the user already exists?
Describe in your prompt how to handle an existing customer. Engage also offers an update action that can create the user if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Engage. A trigger fires from one place; an action lands in another.
Linear triggers
Engage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Customer to Accounts
Tool to add a customer to one or more account entities. Use when you need to associate a user with accounts and optionally assign roles.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add User to Lists
Tool to add a Customer or Account to one or more Lists in Engage.so. Use when you need to subscribe a user to specific lists for targeted messaging.
Comment Received Trigger
Triggered when a comment is received.
Archive List
Tool to archive a List in Engage. Use when you want to prevent new subscribers from being added to a list. Existing subscribers will not be affected.
Issue Created Trigger
Triggered when a new issue is created.
Archive User
Tool to archive a user in Engage. Use when you need to deactivate a user account while preserving all historical data. The user will stop being active and all engagement and events for the user will be stopped, but all messages, logs, and related data will be preserved.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Convert User Type
Tool to convert a user between Customer and Account entity types. Use when you need to change a customer to an account or vice versa.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create List
Tool to create a new List in Engage for organizing subscribers. Use when you need to set up a new list for managing contacts or subscribers.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create User
Tool to create a new user (Customer or Account) in Engage. Use when you need to add a user with optional metadata, device tokens, or list subscriptions.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Subscriber From List
Tool to remove a subscriber from a List entirely (different from unsubscribing). Use when you need to completely delete a subscriber's association with a specific list.
Connect any two apps with Notis in the middle.
Linear and Engage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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