Keep escalated support cases current
When the urgency of a customer issue changes in Linear, Notis can update the case that tracks its follow-up.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Update Case
Updates an existing case (incident) entity record in dynamics crm using the web api.
Why this helps
Urgency changes in an engineering queue may not reach the person coordinating the customer response.
- Keep support follow-up aware of changed urgency.
- Reduce time spent checking multiple queues for escalation status.
- Give customer-facing teams a clearer current picture.
Setup
Build it in a few focused steps.
- 1Connect Linear and Dynamics 365 to Notis once through the portal.
- 2Write a plain-language prompt asking Notis to update the related case when an issue meaningfully escalates or changes priority.
- 3Choose the Linear Issue Updated trigger and a channel for run reports.
- 4Test with one real escalation update and check the matching case.
Questions about this workflow
Does every priority edit trigger a case update?
Your prompt can limit updates to changes that affect customer urgency or the response plan.
What if the case cannot be identified?
Include a clear relationship clue in the Linear issue context; Notis needs enough information to find the related case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dynamics365. A trigger fires from one place; an action lands in another.
Linear triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
Comment Received Trigger
Triggered when a comment is received.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Issue Created Trigger
Triggered when a new issue is created.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Linear and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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