Carry resolution notes into the Dynamics 365 case
When someone records a useful resolution in Linear, Notis can add the update to the related support case.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Update Case
Updates an existing case (incident) entity record in dynamics crm using the web api.
Why this helps
Resolution details can remain in issue comments while the support case still looks unresolved.
- Keep support records aligned with engineering findings.
- Make customer follow-up easier with current resolution details.
- Reduce repeated status checks across tools.
Setup
Build it in a few focused steps.
- 1Connect Linear and Dynamics 365 to Notis once through the portal.
- 2Tell Notis in one plain-language instruction to identify resolution comments and update the related Dynamics 365 case with the customer-relevant note.
- 3Select the Linear Comment Received trigger that matches the team's visibility and choose a run-report channel.
- 4Test with one real resolution comment and verify the correct case receives the update.
Questions about this workflow
Can the comment be internal?
State in the prompt which resolution details are appropriate for the case and customer follow-up.
Which comment trigger should I select?
Use the public-team comment trigger for public teams, or the private-team comment trigger for private teams.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dynamics365. A trigger fires from one place; an action lands in another.
Linear triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
Comment Received Trigger
Triggered when a comment is received.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Issue Created Trigger
Triggered when a new issue is created.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Linear and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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