Capture customer impact from Linear comments
Notis can turn a comment that reveals customer impact into a support case with the context attached.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Why this helps
Important customer consequences sometimes appear in the discussion after an issue is already underway.
- Catch customer needs that emerge after issue creation.
- Put follow-up in a durable support record.
- Avoid relying on someone to manually forward the comment.
Setup
Build it in a few focused steps.
- 1Connect Linear and Dynamics 365 to Notis once through the portal.
- 2Ask Notis to create a Dynamics 365 case when a new comment reveals a concrete customer impact that needs follow-up.
- 3Choose the matching Linear comment trigger for the team's visibility and set the run-report channel.
- 4Test with one real comment that describes customer impact and inspect the resulting case.
Questions about this workflow
Will every comment create a case?
No. Describe the customer-impact threshold in the prompt so routine discussion does not open cases.
Can the case retain the comment context?
Ask Notis to include the relevant customer-impact details from the comment when creating the case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dynamics365. A trigger fires from one place; an action lands in another.
Linear triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
Comment Received Trigger
Triggered when a comment is received.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Issue Created Trigger
Triggered when a new issue is created.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Linear and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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