Turn new customer bug reports into cases
A customer bug logged in Linear can arrive in Dynamics 365 as a case, ready for support follow-up.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Why this helps
Bug reports may be visible to engineers but absent from the support team's customer follow-up queue.
- Connect engineering reports to customer support tracking.
- Keep the original bug context close to the case.
- Reduce manual forwarding between teams.
Setup
Build it in a few focused steps.
- 1Connect Linear and Dynamics 365 to Notis once through the portal.
- 2Describe in one prompt when a new issue is a customer-facing bug report and ask Notis to create a Dynamics 365 case with its useful context.
- 3Select the Linear Issue Created trigger and choose where run reports should go.
- 4Test with one real customer bug issue and inspect the created case.
Questions about this workflow
Will internal bugs create cases too?
Tell Notis to create cases only for issues that report a customer-facing bug or require customer follow-up.
Can I use this with a public or private team?
Choose the matching Linear issue-created trigger for the team visibility you use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dynamics365. A trigger fires from one place; an action lands in another.
Linear triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
Comment Received Trigger
Triggered when a comment is received.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Issue Created Trigger
Triggered when a new issue is created.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Linear and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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