Check whether the customer received the update
When you resolve a customer issue, have Notis look up delivery history for the related contact before you move on.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Why this helps
Closing the work item does not confirm whether a previous customer text was delivered or needs a follow-up.
- Brings delivery history into the resolution moment
- Makes missing communication easier to spot
- Reduces manual searching across tools
Setup
Build it in a few focused steps.
- 1Connect Linear and Dripcel once in Notis.
- 2Create an automation through the portal or ask Notis in plain language.
- 3Tell Notis in one instruction to look up Dripcel delivery records for the clearly related customer when an issue is resolved.
- 4Select the Linear Issue Updated trigger and choose a channel for reports.
- 5Test with a resolved issue whose contact has known delivery history.
Questions about this workflow
Does this resend undelivered messages?
No. It retrieves delivery records for review; it does not resend.
What if the issue has no customer contact?
The instruction should skip the lookup when the intended contact cannot be identified.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dripcel. A trigger fires from one place; an action lands in another.
Linear triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Dripcel Campaigns
Tool to retrieve a list of all campaigns. use after authenticating when you need to paginate or filter campaigns.
Comment Received Trigger
Triggered when a comment is received.
Get current credit balance
Tool to get current credit balance. use after authenticating and when you need to verify account balance before credit-consuming operations.
Issue Created Trigger
Triggered when a new issue is created.
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get email templates
Tool to list all available email templates. use when you need to retrieve available templates before sending email campaigns.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get sales
Tool to retrieve a list of all sales. use when you need comprehensive sales data for reporting or analytics.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Dripcel Post Compliance Send
Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Linear and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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