Let customers know when their issue is resolved
Resolve the internal issue in Linear and let Notis send the customer a short, accurate update.
Trigger
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Action
Send SMS
Tool to send a single sms to a contact. use when you need to deliver a targeted message immediately or schedule it for later.
Why this helps
Internal fixes can be completed without anyone remembering to tell the customer who reported the problem.
- Closes the customer loop after resolution
- Keeps the message linked to a real status change
- Avoids a separate reminder to send the update
Setup
Build it in a few focused steps.
- 1Connect Linear and Dripcel to Notis once.
- 2Create an automation through the portal or by asking Notis.
- 3In one instruction, ask Notis to send a factual resolution update only when a private issue is resolved and an opted-in customer is clear.
- 4Pick the Linear Private Team Issue Properties Updated trigger and a report channel.
- 5Test with one real resolved issue and verify the SMS before relying on it.
Questions about this workflow
Can the text disclose private issue details?
Tell Notis to share only a customer-safe summary and check the output in your test.
Does this work for public-team issues?
This workflow uses the private-team properties trigger. Public-team issues require their corresponding public trigger.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dripcel. A trigger fires from one place; an action lands in another.
Linear triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Linear and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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