Keep customer follow-up attached to private work
A useful internal comment can prompt a follow-up cue on the related customer contact, without exposing the comment itself.
Trigger
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Action
Add tags to a contact
Tool to add tags to a contact. use when you need to assign tag ids or tag names to an existing contact by msisdn. set create missing contact=true to auto-create the contact if it does not exist.
Why this helps
Private discussion may contain the next customer action, but that action is easy to lose outside the issue thread.
- Keeps the actual customer message under human review
- Surfaces follow-up from internal discussion
- Avoids copying private comments into SMS
Setup
Build it in a few focused steps.
- 1Connect Linear and Dripcel once in Notis.
- 2Create an automation in the portal or tell Notis what to do conversationally.
- 3Write one instruction to add a follow-up tag when a private issue comment implies customer action and identifies the contact.
- 4Choose the Linear Private Team Comment Created trigger and a report channel.
- 5Test with one real comment and confirm the tag without sending a message.
Questions about this workflow
Will the private comment be texted to the customer?
No. The action adds a tag only, and the instruction should never copy private comment content into a message.
Can the trigger see all private teams?
It polls using the connected user's Linear visibility, so it can only see teams that user can access.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dripcel. A trigger fires from one place; an action lands in another.
Linear triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Comment Received Trigger
Triggered when a comment is received.
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Issue Created Trigger
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Issue Updated Trigger
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Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
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Private Team Issue Created
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Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
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Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Linear and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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