Respond clearly when customer issues become urgent
If a customer issue is escalated in Linear, let Notis send a short receipt message so the customer knows it is being reviewed.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Send SMS
Tool to send a single sms to a contact. use when you need to deliver a targeted message immediately or schedule it for later.
Why this helps
An escalation can demand immediate focus, making a separate customer acknowledgment easy to miss.
- Acknowledges the escalation promptly
- Separates receipt from any resolution promise
- Reduces another follow-up task during triage
Setup
Build it in a few focused steps.
- 1Connect Linear and Dripcel to Notis once.
- 2Create an automation by asking Notis or using Automations in the portal.
- 3Use one instruction to send a brief acknowledgment only when a customer-facing issue is raised to your defined urgent priority.
- 4Choose the Linear Issue Updated trigger and a run-report channel.
- 5Test a real priority change with a known opted-in contact.
Questions about this workflow
Will it send on every update to the issue?
The instruction should narrow action to the change into the priority you define as urgent.
Does the SMS commit to a fix time?
Keep the message to acknowledgment unless a confirmed timeline is available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dripcel. A trigger fires from one place; an action lands in another.
Linear triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Dripcel Campaigns
Tool to retrieve a list of all campaigns. use after authenticating when you need to paginate or filter campaigns.
Comment Received Trigger
Triggered when a comment is received.
Get current credit balance
Tool to get current credit balance. use after authenticating and when you need to verify account balance before credit-consuming operations.
Issue Created Trigger
Triggered when a new issue is created.
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get email templates
Tool to list all available email templates. use when you need to retrieve available templates before sending email campaigns.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get sales
Tool to retrieve a list of all sales. use when you need comprehensive sales data for reporting or analytics.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Dripcel Post Compliance Send
Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Linear and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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