Carry customer follow-up through ownership changes
When an issue changes hands in Linear, keep the related customer visible for the new owner with a Dripcel tag.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Add tags to a contact
Tool to add tags to a contact. use when you need to assign tag ids or tag names to an existing contact by msisdn. set create missing contact=true to auto-create the contact if it does not exist.
Why this helps
A handoff can move the task while leaving the customer conversation behind with the previous owner.
- Adds a customer cue during a handoff
- Makes communication ownership easier to notice
- Reduces dependence on memory during task reassignment
Setup
Build it in a few focused steps.
- 1Connect Linear and Dripcel once through the portal.
- 2Create the automation in the portal or ask Notis in plain language.
- 3Give one instruction to add a review tag to a clearly related contact when an issue assignee changes.
- 4Select the Linear Issue Properties Updated trigger and choose a channel for reports.
- 5Test with one real reassignment and verify the contact tag.
Questions about this workflow
Does this assign a communication owner?
No. It adds a review cue; your team still decides who owns the customer conversation.
Will it tag unrelated customers?
Ask Notis to require a clear relationship between the issue and contact, and verify that behavior in a real test.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dripcel. A trigger fires from one place; an action lands in another.
Linear triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Issue Created Trigger
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Issue Updated Trigger
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Connect any two apps with Notis in the middle.
Linear and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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