Acknowledge urgent customer issues sooner
Capture the issue in Linear and let Notis send a brief acknowledgment to the affected customer through Dripcel.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Send SMS
Tool to send a single sms to a contact. use when you need to deliver a targeted message immediately or schedule it for later.
Why this helps
When an urgent report arrives, logging it and remembering to reassure the customer can compete for attention.
- Confirms receipt while the issue is fresh
- Keeps the acknowledgment tied to the report
- Cuts the need to switch tools for a first reply
Setup
Build it in a few focused steps.
- 1Connect Linear and Dripcel once through the Notis portal.
- 2Create the automation in the portal or by asking Notis in plain language.
- 3Give one instruction to send a short acknowledgment only for new urgent customer-facing issues with a confidently identified contact.
- 4Choose the Linear Issue Created trigger and a reporting channel.
- 5Test with one real issue and confirm the intended Dripcel number receives the message.
Questions about this workflow
Will every new issue trigger a text?
The instruction should limit messages to issues that meet your stated urgency and customer-contact criteria.
Can it promise a resolution time?
Keep the acknowledgment factual and avoid promising timing unless your team has confirmed it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Dripcel. A trigger fires from one place; an action lands in another.
Linear triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Comment Received Trigger
Triggered when a comment is received.
Get current credit balance
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Issue Created Trigger
Triggered when a new issue is created.
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
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Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
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Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
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Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Linear and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dripcel.