Close the loop with customers after resolution
A resolution in Linear can cue one last thoughtful touchpoint before attention shifts to the next issue.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Why this helps
Once an issue is resolved, founders move on quickly and may forget to acknowledge the customer's patience.
- Connects resolution to customer appreciation.
- Reduces the need to revisit closed issues for mailing follow-up.
- Confirms the contact, address, and postcard artwork first.
Setup
Build it in a few focused steps.
- 1Connect Linear and Docupost once through the Notis portal.
- 2Create an automation or ask Notis to prepare a postcard when a public-team issue reaches the qualifying resolution state.
- 3Describe the resolution criteria and recipient confirmation in one plain-language instruction.
- 4Choose the Public Team Issue Properties Updated trigger and select a run-report channel.
- 5Test with one real resolved issue and review the postcard details before sending.
Questions about this workflow
Will every property update send a card?
No. Specify the resolution state and issue type that should qualify in the prompt.
What needs review before the postcard goes out?
Confirm the customer's name and address, along with the postcard front and back images.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Docupost. A trigger fires from one place; an action lands in another.
Linear triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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