Make customer feedback feel heard
A thoughtful comment in Linear can prompt a postcard, so customer appreciation does not get lost in the issue queue.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Why this helps
Feedback is often handled quickly in a busy queue, leaving no time to remember a personal response later.
- Turns appreciation-worthy feedback into a clear follow-up cue.
- Keeps the customer context attached to the issue.
- Requires recipient and postcard details to be checked before sending.
Setup
Build it in a few focused steps.
- 1Connect Linear and Docupost once through the Notis portal.
- 2Create an automation in the portal or ask Notis to prepare a customer postcard when a qualifying public-team comment arrives.
- 3Write one plain-language instruction to identify feedback worth recognizing and confirm the recipient and postcard details.
- 4Select the Public Team Comment Created trigger and choose a channel for run reports.
- 5Test with a real appreciation-worthy comment and review the mailing before sending.
Questions about this workflow
Can the automation respond to every public comment?
The prompt should narrow this to comments that express feedback you want to recognize with a postcard.
What if the customer contact is unclear?
Notis should wait until the intended recipient and mailing address are confirmed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Docupost. A trigger fires from one place; an action lands in another.
Linear triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Docupost.