Turn customer-impacting updates into a feedback pulse
When a project update affects customers, make it easy to ask how the change landed.
Trigger
Project Update Posted
Fires when a project status update is posted on the Linear project's Updates tab. Covers projects in both public and private teams — polls with the connected user's token.
Action
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Why this helps
A status update can explain what the team shipped but leave out how customers experienced it, especially when follow-up lives in another tool.
- Schedule a Delighted survey after a customer-impacting project update.
- Bring the customer perspective into project follow-through.
- Reduce the gap between reporting a change and learning its impact.
Setup
Build it in a few focused steps.
- 1Connect Linear and Delighted to Notis once through the portal.
- 2Create an automation or ask Notis to schedule a Delighted survey for the relevant customer when a Linear project update describes a customer-impacting change.
- 3Pick the Linear Project Update Posted trigger and choose a channel for run reports.
- 4Test with one real project update and verify the scheduled survey in Delighted.
Questions about this workflow
Can this distinguish internal updates from customer-impacting ones?
Describe which updates should qualify in the prompt. Notis uses that plain-language instruction to interpret the project update.
What happens if the update has no customer details?
The automation needs enough context to identify the relevant person. Test the intended update format before relying on it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Delighted. A trigger fires from one place; an action lands in another.
Linear triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Comment Received Trigger
Triggered when a comment is received.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Issue Created Trigger
Triggered when a new issue is created.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Linear and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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