Make survey stop requests easy to action
Record the request in Linear and let Notis clear pending survey sends in Delighted.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Why this helps
A request to stop future surveys can be documented in Linear while scheduled survey messages remain queued elsewhere.
- Remove pending survey requests for the identified customer.
- Keep a customer's stated preference from getting buried in the issue queue.
- Reduce manual cleanup across tools.
Setup
Build it in a few focused steps.
- 1Connect Linear and Delighted to Notis once through the portal.
- 2Create an automation or ask Notis to delete the relevant customer's pending Delighted survey requests when a new Linear issue records a request to stop upcoming surveys.
- 3Pick the Linear Issue Created trigger and choose a channel for run reports.
- 4Test with one real customer request issue and confirm pending requests are removed in Delighted.
Questions about this workflow
Does this unsubscribe the person from all future surveys?
No. This action deletes pending survey requests. If the customer asks to stop all future email surveys, use an unsubscribe workflow instead.
Does it delete survey history?
No. It removes pending scheduled requests for the person and does not delete their Delighted history.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Delighted. A trigger fires from one place; an action lands in another.
Linear triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Comment Received Trigger
Triggered when a comment is received.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Issue Created Trigger
Triggered when a new issue is created.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Linear and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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