Keep Customers Updated as Work Progresses
Customers want to see progress. When an issue's status changes in a public team, Notis automatically broadcasts the update so customers know what's happening.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Issues progress from backlog to in-progress to done in Linear, but customers don't see the movement, making progress invisible and creating uncertainty.
- Show customers your progress in real-time
- Build confidence through visible momentum
- Keep customers informed without manual updates
- Celebrate progress with customers as you hit milestones
Setup
Build it in a few focused steps.
- 1Connect Linear and Customerio to Notis.
- 2Create a new automation called 'Status Update Broadcast'.
- 3Write: 'When an issue in a public Linear team's status is updated, automatically trigger a Customerio broadcast with the message "We've updated the status of [issue-title] from [old-status] to [new-status]." Include any status notes from the team member who made the change.'
- 4Select Public Team Issue Properties Updated as your trigger and choose Slack for notifications.
- 5Test by changing an issue's status in a public team and verify the broadcast fires in Customerio.
Questions about this workflow
Will this announce every tiny status change?
It can, but you can filter in your prompt: for example, 'only broadcast status changes for issues labeled "customer-facing" or "high-priority"'.
What statuses should I broadcast about?
Most impactful are: 'in-progress' (work started), 'in-review' (approaching done), and 'shipped' or 'resolved' (completed). You can specify which in your prompt.
Can I add a personal note to automated status broadcasts?
Yes. Modify your prompt: 'if a status change comment includes a note from the team, include that context in the broadcast message'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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