Let Customers Know About Work in Public Teams
Work that's in a public Linear team should be public to customers too. When an issue is created in your public team, Notis automatically broadcasts it so customers stay in the loop.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Public team work stays hidden from customers because it's not being actively broadcast, making your transparency efforts feel pointless.
- Customers see work happening in real-time
- Build trust through radical transparency
- Reduce surprise when features or fixes launch
- Automatically close the transparency gap
Setup
Build it in a few focused steps.
- 1Connect Linear and Customerio to Notis.
- 2Create a new automation called 'Public Team Issue Announcement'.
- 3Write: 'When a new issue is created in any public Linear team, automatically trigger a Customerio broadcast announcing the issue with its title, description, estimated completion date, and assigned team member if available.'
- 4Select Public Team Issue Created as your trigger and choose Slack for notifications.
- 5Test by creating a new issue in a public Linear team and confirm the broadcast triggers in Customerio.
Questions about this workflow
Will this announce every single issue in public teams?
By default, yes - all public team issues get announced. To filter, add conditions: for example, 'only announce if the issue is labeled "customer-visible" or if it's assigned to the product team'.
What if I create a public issue but don't want to announce it yet?
Use a label or status to control visibility in your prompt: for example, 'only broadcast if the issue status is "planned" or later, skip "backlog" items'.
Can I customize how much detail is shared about each issue?
Absolutely. In your prompt, specify the tone and level of detail: 'write announcements in simple, non-technical language for a general audience'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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