Keep Customers Informed When Your Roadmap Priorities Change
When priorities shift, customers deserve to know. Notis automatically announces priority or timeline changes on roadmap projects so customers see your strategy evolving.
Trigger
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Roadmap priorities change, but customers don't hear about it, leading to outdated expectations and surprise disappointment when features don't arrive as expected.
- Customers understand why timelines shift
- Build trust through transparent priority decisions
- Reduce support questions about delayed features
- Show your roadmap is responsive to feedback
Setup
Build it in a few focused steps.
- 1Connect Linear and Customerio to Notis.
- 2Create a new automation named 'Roadmap Priority Update'.
- 3Write: 'When a Linear project's priority is updated or its target date changes, automatically trigger a Customerio broadcast announcing the change with the project name, the new priority/date, and a brief explanation of why the change was made if available.'
- 4Select Project Properties Updated as your trigger and choose Slack for notifications.
- 5Test by changing a project's priority or date in Linear and verify the broadcast triggers in Customerio.
Questions about this workflow
Will this announce every priority shift, even internal ones?
By default, yes - if a priority changes, it broadcasts. To filter, add conditions: 'only announce changes to projects in the "Public Roadmap" team'.
Should I include the reason for priority changes?
If available, yes. In your prompt, specify: 'if a project update or status note explains the priority change, include that context so customers understand the reasoning'.
What if a priority change is negative (something moved later)?
Be honest. Use language like: 'We've reprioritized [project] to focus on [higher-priority item], but we're still committed to [this project].' Customers appreciate honesty.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
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Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
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Linear and Customerio, or any other combination from 1,000+ integrations.
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