Turn Key Comments Into Customer Updates
When your team writes an important clarification or update in a private Linear discussion, it shouldn't stay private. Notis broadcasts key comments to customers automatically so they stay informed.
Trigger
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Important context and clarifications happen in private Linear comments, but customers never hear them, leading to confused support conversations and duplicated explanations.
- Share important context with customers without rewriting it
- Reduce support questions by proactively clarifying confusion
- Keep customers in the loop on team discussions that affect them
- Stop important comments from staying trapped in private conversations
Setup
Build it in a few focused steps.
- 1Connect Linear and Customerio to Notis.
- 2Create a new automation called 'Comment Escalation Broadcast'.
- 3Write: 'When a comment is added to an issue in a private Linear team and includes the tag "#escalate" or is labeled as a team update, automatically broadcast that comment to customers as a customer update, rephrasing it in customer-friendly language if needed.'
- 4Select Private Team Comment Created as your trigger and choose Slack for notifications.
- 5Test by adding a comment with '#escalate' to a private team issue and verify the broadcast appears in Customerio.
Questions about this workflow
How do I flag comments that should be escalated to customers?
Use a simple tagging system: add '#escalate' to the comment, or add a label like 'customer-facing' to the issue. Notis looks for these signals and broadcasts automatically.
Will this share sensitive internal details?
No - only comments with the escalation tag get broadcast. If a comment contains sensitive info, don't tag it. Your prompt controls visibility completely.
Can I edit how the comment reads before broadcasting?
Yes. Add to your prompt: 'before broadcasting, rewrite the comment in simple customer language, remove internal details, and add context about how this affects the customer'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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