Know Which Customers to Notify When Priorities Shift
When an issue escalates in priority, you need to know which customers are affected. Notis automatically identifies relevant segments so you can target the right people.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Why this helps
When priorities change, you don't know which customers care or should be notified, leading to either too-broad or too-narrow broadcasts.
- Target only affected customers, not your whole audience
- Reduce alert fatigue from mass broadcasts
- Make faster decisions about who needs to know
- Build smarter notification strategies over time
Setup
Build it in a few focused steps.
- 1Connect Linear and Customerio to Notis.
- 2Create a new automation named 'Priority Change Segment Lookup'.
- 3Write: 'When an issue's priority is updated in Linear, retrieve all segments in Customerio and identify which ones have customers who use the affected feature based on the issue's labels (e.g., if labeled "api", return segments containing "developers" or "api-users").'
- 4Select Issue Updated (for priority changes) as your trigger and choose Slack for results.
- 5Test by changing an issue's priority to 'Critical' and verify the matching segments appear in Slack.
Questions about this workflow
How does Notis know which customers are affected by an issue?
You train it through your prompt. Specify rules like: 'if the issue is labeled "billing", affected segments are customers on "pro" plan or higher'.
Can I automatically broadcast to identified segments?
Yes. Create a second automation that chains from this one: when segments are identified, trigger a broadcast to those segments with an update about the priority change.
What if I don't have segments set up yet?
This is a great motivator to build them. Start with simple segments like 'paying customers', 'free tier', 'API users', 'mobile users' - Notis will help you use them effectively right away.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Customerio.